The Company understands the appropriate protection of personal information to be an essential aspect of its business operations, and manages customer personal information with great care, in accordance with the Act on the Protection of Personal Information (Law No. 57 of 2003; the “Personal Information Protection Act”) and related laws and regulations.
UHM Co., Ltd. (Chiyoda-ku, Tokyo)
The Company will comply with the Personal Information Protection Act, and related laws and regulations, and guidelines.
The Company will acquire personal information in an appropriate manner in compliance with laws and regulations, will maintain personal data in accurate and up-to-date form within the scope necessary to achieve the purposes of use of such data, and will endeavor to delete such data without delay when use of the same is no longer necessary.
The Company will not use personal information outside the scope necessary to achieve the purposes of use.
Except in the cases constituting exceptions under the Personal Information Protection Act, the Company will not provide personal data to third parties without the consent of the individual identified in such data.
In cases where the handling of personal data is entrusted in whole or in part to a third party, the Company will provide necessary and appropriate supervision of the relevant service provider to ensure the security of such personal data.
There may be cases where, in order to ensure the provision of comprehensive services by Nomura Real Estate Group, the Company will use personal data jointly with companies belonging to Nomura Real Estate Group, in accordance with laws and regulations.
In order to prevent the divulgence, loss, destruction, unauthorized use and the like of personal data, the Company will take security measures that are necessary and appropriate depending on processing stage, e.g., acquiring, use, storage.
At the request of individuals identified in retained personal data, the Company will disclose, correct, discontinue the use of, or take other action in regard to such personal data, in accordance with laws and regulations and procedures set forth by the Company.
To ensure that this Personal Information Protection Policy is carried out, the Company will formulate internal rules on the handling of personal information, will thoroughly disseminate such rules to its officers, employees and other related persons, and will thereupon implement the same. Further, the Company will have such rules be maintained continuously, and will improve the same as necessary.
This Personal Information Protection Policy will apply from the date of its publication on the Company website. Further, if revision of this Personal Information Protection Policy is required under laws and regulations or the Company otherwise determines such revision to be necessary, the Personal Information Protection Policy may be revised without prior notice. The most recent policy will be published on the Company website.
Please submit all questions, opinions, complaints and the like concerning the Company’s handling of personal information via the inquiries page.
UHM Co., Ltd. (the “Company”) will use customer personal information (name, address, date of birth, place of employment, annual income, telephone number, email address, and other personal information as set forth in the Personal Information Protection Act) for the following purposes.
“Customer” includes not only persons who currently or in the past have had contracts or transactions with the Company, but also persons who are likely to have such contracts or transactions with the Company in the future, and further includes, in cases where such persons are corporations, the persons in charge at such corporations.
UHM Co., Ltd. (the “Company”) will use officer/employee personal information (name, address, date of birth, annual income, telephone number, email address, and other personal information as set forth in the Personal Information Protection Act) for the following purposes.
“Officer/employee” includes the Company’s officers and employees (general employees, clerical employees, residential sales employees, CS staff, consultants, supervisors, expert positions, active positions, support positions, part-time employees ), temporary employees, and employees seconded to the Company, as well as those who held the foregoing position in the past and applicants for hire.
UHM (the “Company”) may jointly use customer information obtained by the Company as follows, in accordance with the provisions of laws and regulations.
“Customer” includes not only persons who currently have or in the past have had contracts or transactions with the Company, but also persons who are likely to have such contracts or transactions with the Company in the future, and further includes, in cases where such persons are corporations, the persons in charge at such corporations.
Items of Personal Data Subject to Joint Use
Customer’s corporate name/department name, name/title of customer’s responsible person, and dates/particulars of in-person meetings with customer in the case customer is a corporation.
Scope of Joint Users
Companies belonging to Nomura Real Estate Group.
Purposes of Use by Joint Users
Enabling Nomura Real Estate Group as a whole to provide services and other business activities for the Company’s customers, and strengthening relationships with customers in the case customer is a corporation.
Party Responsible for Management of Personal Data
UHM Co., Ltd.
UHM Co., Ltd (“UHM”, “us”, “we”, “our”) attaches great importance to the protection of privacy. Therefore, we hereby implement and maintain the Data Protection Policy.
The Data Protection Policy commits to protect the information about all individuals located in the EU/EEA (referred to as “personal data”), both when they reserve rooms at our TOKYO GREEN HOTEL KORAKUEN (the “Hotel”) via our website or otherwise and as hotel guests and to only process it in accordance with the provisions below.
As part of our commitment to protect your personal data, this Data Protection Policy explains:
We collect and process the following personal data about you:
Through our website, we also collect and process:
This information may either be directly provided by you, by the legal entity for whom you work (e.g. if your employer reserve a room for you) or by a third party making the reservation for you (e.g. your local travel agent or online travel agents).
To the extent authorised by law, we may also process so-called sensitive data, such as health related data stemming from dietary or disability related requirements. UHM will only do so as strictly required to satisfy your specific request and only with your prior consent. In such case, the data will be accessed and processed solely under the responsibility of a representative of UHM who is subject to a statutory or contractual obligation of confidentiality.
Whenever personal data about you is collected (e.g. through the use of a standard form on our website), we will indicate whether the provision of such data is mandatory (e.g. with an asterisk) and the consequences of your refusal to provide the requested personal data.
We only process your personal data provided:
We process your personal data for specific purposes and only to the extent relevant to achieve these purposes. In particular, we process your personal data for the following purposes.
We may transfer personal data to affiliated companies of UHM. Such affiliated companies may either act as another independent controller or process your personal data on our behalf and upon our request (thereby acting as processor). In all cases, the personal data will be processed only for the purposes set out in Section 2.2.
We may also transfer personal data to third parties, acting as processors, to achieve the purposes listed in Section 2.2 on our behalf, to the extent they need it to carry out the instructions we have given to them. We do not transfer personal data to these third parties for commercial use.
Such third parties include our (IT) systems, cloud service, data centre and database providers, website providers and consultants relevant to our business activities.
As processors, these third parties must enter into an agreement with us to process your personal data prior to having access to your personal data.
Where required, we may also transfer your personal data to:
both categories of recipients above acting as controllers.
The personal data transferred within or outside our group, as set out in Sections 3.1 and 3.2, will be processed in countries outside the European Economic Area ("EEA") (i.e. the EU Member States plus Iceland, Liechtenstein and Norway). In particular, your personal data will be transferred to Japan and may be transferred to other countries where the recipients listed above in Sections 3.1 and 3.2 are located.
If your personal data is transferred outside the EEA to a country that has not been recognised by the EU Commission as offering an adequate level of protection for personal data, we will put in place the legally required safeguards or rely on the relevant legal derogations to ensure such transfer is carried out in compliance with the applicable law.
Such safeguards may include the entry into the standard contractual clauses as approved by the EU Commission prior to such transfer to ensure the required level of protection for the transferred personal data.
You may request additional information in this respect and obtain a copy of the relevant safeguard by exercising your rights as set out below.
We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with our legal and regulatory obligations, after which your personal data will be promptly removed from our systems. Notwithstanding the above, whenever your personal data is processed in the context of a dispute, it will not be deleted until (i) an amicable settlement has been reached, (ii) a decision in last resort has been rendered and enforced or (iii) the claim becomes time barred.
We use third-party analytics cookies (i.e. cookies tracking our website’s statistics) for the purposes of identifying and recording which pages of the website you access, collecting the information detailed in Section 1 and improving your browsing experience on the website.
Data collected through cookies will remain on our system for maximum of four years from the last use of the website by a given user and will be removed from the system thereafter.
For more information as to how to manage cookies on your device, please consult the Help function of your browser or visit http://www.aboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of browsers (link is external).
Within the limits and under the conditions set forth in the law, you have the following rights:
To exercise the above rights, you may send a request by email to firstname.lastname@example.org, with a scan/copy of your identity card or passport for identification purpose. We will respond in compliance with applicable law.
If you are not satisfied with how UHM processes your personal data, please let us know and we will investigate your concern.
You also have the right to make a complaint to the competent data protection authority.
This policy may be subject to amendments. Any future changes or additions to the processing of your personal data as described in this policy will be communicated to you through an appropriate channel, depending on how we normally communicate with you.